The Best Paper Award of the 23rd International Conference on Engineering Psychology and Cognitive Ergonomics
has been conferred to
Hélène Unrein (McGill University, Canada), Elodie Bouzekri (Univ Brest / CNRS, France),Benoit Ouellette (Bombardier, Canada) and Jeremy R. Cooperstock (McGill University, Canada)
for the paper entitled
"Towards a Speech-based Resolution of In-Flight Abnormal Situations"
Hélène Unrein
(presenter)
Best Paper Award for the 23rd International Conference on Engineering Psychology and Cognitive Ergonomics, in the context of HCI International 2026, Montreal, Canada, 26 - 31 July 2026
Certificate for Best Paper Award of the 23rd International Conference on Engineering Psychology and Cognitive Ergonomics presented in the context of HCI International 2026, Montreal, Canada, 26 - 31 July 2026
Paper Abstract
This paper presents a remote study with ten airline pilots exploring speech-based interactions to resolve an abnormal situation using an Autonomous Voice Assistant for Checklists. The results show that although speech-based interactions are less usable and reliable than click-based interactions for starting the checklist and performing check actions, they increase both the pilots’ capacity to divide attention, as well as their accuracy on a concurrent task, while preserving awareness of checklist completion. Even though pilots mostly preferred the familiar click-based interactions, they found speech-based interactions useful as a complement to classical interactions when not available or practicable in specific situations. From these results, we derived nine guidelines for the conception of speech-based interactions for an Autonomous Voice Assistant for Checklists. These guidelines should be further consolidated through studies in more realistic and controlled environments.
The full paper is available through SpringerLink, provided that you have proper access rights.